28 th July, 2010 To All Life & General Insurers Reg: Grievance Redressal Guidelines Please find enclosed Grievance Redressal Guidelines issued by the Authority. These guidelines are applicable for all Life and General Insurance Companies. The guidelines shall be implemented with effect from 1 st August, 2010. As regards modifications in your systems to reflect the various categories of classification prescribed and setting of the required turnaround time, the same shall be carried out by insurance companies within 4 weeks of receipt of the circular. Please acknowledge and confirm action taken .
(A. Giridhar)
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